Return policy

We do our best to offer you the best and most beautiful products. Are you not satisfied with our order? We regret this, but we would also like to help you in this regard. The satisfaction of our customers is very important to us, which is why we have made exchanging and returning your order as easy as possible.

You can return your order up to 30 days after receipt. Once we have received the return, we will ensure that the purchase amount is transferred to your account within 5 working days.

Sizing Issues

If your product(s) don’t fit, we’re happy to offer an exchange for a different size. We’ll ask about your usual size, the size you ordered, and then we can help you further with the sizing issue.

Replacements for Defective or Damaged Items

If your item arrives damaged or defective, we’ll replace it for you. Just contact our support team at info@belmirae.com with clear photos of the issue. 

General Dissatisfaction

Belmirae 30-Day Satisfaction Guarantee & Return Policy

We want you to love your purchase! That’s why we offer a 30-day satisfaction guarantee. If you're not happy with your order, we’re here to help.

Returns & Refunds

If you’d like a refund, you must return the product in its original condition and packaging. Here’s how it works:
  1. Contact Us First – Email info@belmirae.com with photos of the item to start the return process.
  2. Return the Item – You are responsible for the return shipping cost. A trackable shipping service is required to ensure we receive your item.
  3. Refund Processing – Once we receive and inspect the returned item, we will process your refund. If the item is damaged, dirty, or missing original packaging, we will assess its condition before determining the refund amount.
Important Notes:
  • We do not offer refunds for items that are lost, broken, or damaged due to misuse.
  • Refunds are not available for orders that are beyond 90 days from the delivery date.
  • Original shipping fees are non-refundable.
For more details on how to proceed with a return or exchange, please reach out to our support team at info@belmirae.com. We’re happy to assist!

 

Order Cancellation:

  • If you would like to cancel your order, we advise contacting us immediately. If you want to cancel or make any updates regarding your order please contact us at iinfo@belmirae.com to see if a modification can be made.  We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. 
  • All orders are fulfilled in 24 hours, so if your order has been processed already and the shipment cannot be canceled - we are unable to cancel your order. 
  • Your refund for a canceled order will take 5-7 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
  • If your order cannot be canceled, you will need to initiate a return (following our return guidelines).